Holiday cottage reviews and testimonials are a key chink in your marketing armour. Future guests will use them to make a decision whether to book with your holiday cottage or not. Both our holiday cottage websites have house guest book pages and they are the most visited pages on our websites after the bookings calendar.
Having reviews and testimonials on Trip Advisor
is important for your holiday cottage profile and does wonders for your marketing, but do beware that anything can be posted! Our holiday cottages have had some fantastic feedback on Trip Advisor
, here's a couple of the comments:
'Perfection! I can't say enough good things about this house. Every single thing we needed was catered for (and some things we never even thought of!)'
'Peak District perfection. We (my friends and I) have spent a week at Riverside House each January since 2012 as part of an annual catch up. Each time I return it's like coming home. The holiday house itself is located in the peaceful and picturesque Litton Mill, which is ideally situated for walkers.
'Amazing week at Valley View. As a large party, we have booked many holiday houses in the past but can confidently say that our stay at Valley View was one of the best for a number of reasons. The location is fantastic if you are interested in great views and lovely walks directly from the house, whether along the river or one of the many circular walks around the locality. The facilities at the holiday house are second to none and were ideal for visitors of all ages from 6 months to 70 years.'
If you do get a negative comment, respond and write back with your comments, and give some reasons, what you are going to do about the issue or even whether you think the comment is a fair one or not. The best thing is to engage in a conversation.
And when your guests leave don't forget to ask them for feedback, you can easily create a simple feedback form to email over to them. The feedback that they provide is vital for making improvements, finding out what guests like and dislike and it helps you collect comments and testimonials to use on your own website. If you can engage in a conversation with your guests they are more likely to remember you and you will give them the image of a caring holiday cottage owner. You never know they may well be happy to write a Trip Advisor review for you and may well be prompted to come back again in the future.